Managed Application Support for National Logistics Provider
Achieving 99.9% uptime across 28 business-critical applications with managed support
The Challenge
A national logistics company operating a fleet of 4,500+ vehicles relied on 28 interconnected applications for dispatch, route optimisation, warehouse management, and customer tracking. An understaffed internal IT team was struggling to maintain service levels, with recurring outages costing an estimated $180K per incident.
Our Approach
We established a dedicated managed services team providing 24/7 L2 and L3 support, proactive monitoring, and a continuous improvement program. We implemented observability tooling across all critical systems and created automated runbooks for the 40 most common incident types.
The Outcome
System uptime improved from 98.1% to 99.9% within the first year. Mean time to resolution dropped by 58%, and critical incidents reduced by 71%. The client avoided two major platform investments through targeted optimisation of existing systems.
System Uptime
MTTR Improvement
Critical Incidents
Technology Stack
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