AI Governance and Enablement Framework for Superannuation Fund
Establishing responsible AI governance across a $65B superannuation fund
The Challenge
A major industry superannuation fund managing $65B in assets wanted to adopt AI across member services, investment analysis, and compliance -- but faced significant regulatory scrutiny from APRA and ASIC. The fund had no AI governance framework, no internal AI expertise, and board-level concern about reputational risk.
Our Approach
We designed a comprehensive AI governance framework aligned with Australia's AI Ethics Principles and APRA's CPS 234 requirements. The program included a risk-tiered AI use case assessment process, model validation protocols, bias monitoring dashboards, and a 12-week enablement program for 400+ staff covering responsible AI use in regulated financial services.
The Outcome
The fund launched 5 AI-powered initiatives within the first year, including an intelligent member query system and automated compliance monitoring. The governance framework passed independent APRA readiness review. Staff AI literacy scores increased by 340%, and the member query system reduced average call handling time by 2.4 minutes.
AI Initiatives Launched
Staff AI Literacy
Call Time Reduction
Technology Stack
Ready to achieve similar results?
Let's discuss how we can help transform your organisation.